Ordering & Shipping Policy

At Elvoura, every order is handled with care and attention.
We aim to ensure your purchase arrives smoothly, securely, and right on time while keeping you informed at every step of the way.

Shipping & Delivery

We currently offer Standard Shipping to the countries listed below.
Every order is shipped with tracking information and handled by trusted international carriers.

Destination Estimated Delivery Time
🇫🇮 Finland 2–3 business days
🇩🇪 🇳🇱 🇧🇪 🇩🇰 Germany, Netherlands, Belgium, Denmark 4–6 business days
🇫🇷 🇸🇪 🇦🇹 🇨🇭 France, Sweden, Austria, Switzerland 4–7 business days
🇪🇸 🇮🇹 🇵🇱 🇵🇹 Spain, Italy, Poland, Portugal 5–8 business days
🇮🇪 🇭🇺 🇨🇿 🇸🇰 🇬🇷 Ireland, Hungary, Czech Republic, Slovakia, Greece 6–9 business days
🌍 Other European countries 6–10 business days

All orders include tracking so you can follow your delivery in real time.

Shipping Costs

Standard shipping is free on all orders there are no hidden fees.
Our packaging is designed to protect your items and maintain their quality during transit.

Delays & Communication

If your shipment is delayed due to customs or carrier issues, our team will reach out to you directly with updates.
Delivery times are estimates and may vary slightly during peak seasons or unforeseen events.

Order Modifications & Cancellations

You can modify or cancel your order within 12 hours of placement by contacting our support team.
After this window, your order may already be in processing and cannot be changed or cancelled.

If a modification request arrives after processing begins, we’ll do our best to assist but can’t guarantee adjustments.

Secure Payment & Data Protection

All transactions on el-voura.com are processed via SSL-encrypted payment gateways for your safety.
We accept:

  • Credit & debit cards (AMEX, Visa, Mastercard, Maestro)

  • EPS and bank transfers

Your payment data is never stored and is handled in compliance with our Privacy Policy.

Delivery Issues & Address Accuracy

Please ensure your shipping details are correct when placing your order.
Elvoura is not responsible for delays or extra shipping costs caused by incorrect or incomplete addresses.

If your parcel is returned to us due to an address error, we can reship it once the additional postage fee is covered.

For damaged or missing shipments, reach out to us immediately at info@el-voura.com.

Tracking & Customer Support

Once your order has shipped, you’ll receive an email with your tracking number and courier link.
Our support team is available Monday–Friday, 09:00–17:00 CET for any shipping-related inquiries.

Important Notes

  • Delivery times are approximate and may vary during busy periods.

  • Orders placed close to holidays may experience slightly longer processing times.

  • Combining multiple items in one order may result in separate shipments depending on stock availability.

Contact Us

For order questions, delivery inquiries, or modifications, please reach our customer care team at:
📩 info@el-voura.com

We’re always happy to help.

✨ Elvoura — Because elegance should arrive beautifully.