Privacy Policy

1) Introduction

At Elvoura, your privacy matters to us. We believe that trust begins with transparency which is why we’re committed to protecting your personal data with care and clarity.
This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

The data controller under the EU General Data Protection Regulation (GDPR) is:
Elvoura
Email: info@el-voura.com

2) Data Collection When Visiting Our Website

When you browse our website, we automatically collect certain technical data that your browser transmits to us. This includes:

  • Pages viewed and time of access

  • Browser type and device information

  • Referring URL

  • IP address (anonymized if possible)

  • Amount of transferred data

This data is collected to ensure a stable and secure website experience and to help us improve site performance (Article 6(1)(f) GDPR).
All information is processed securely and never sold or shared for unrelated purposes.

3) Cookies

Our website uses cookies to make your experience more enjoyable and efficient. Cookies are small text files stored on your device that help us recognize your browser and save preferences.

We use:

  • Session cookies — temporarily stored during your visit and deleted when you close your browser.

  • Persistent cookies — remain on your device to recognize returning visitors and remember preferences.

Certain cookies are essential for website functionality (Article 6(1)(b) GDPR). Others, such as analytics or marketing cookies, are used only with your consent (Article 6(1)(a) GDPR).
You can change your cookie settings at any time through your browser preferences.

4) Contacting Us

When you contact us (for example, via our contact form or by email), we store your provided information to handle your inquiry and any follow-up communication.
The legal basis for processing this data is Article 6(1)(b) GDPR, as it relates to pre-contractual communication or customer support.

Your information is deleted once your inquiry has been resolved, unless we are legally required to retain it longer.

5) Data Processing for Account Creation and Orders

When you create an account or place an order, we process your personal data (e.g., name, address, email, payment details) to fulfill the contract between you and Elvoura.
Legal basis: Article 6(1)(b) GDPR.

After your order is completed and all legal obligations (such as tax retention periods) have expired, your data will be securely deleted.

6) Direct Marketing and Newsletters

If you subscribe to our newsletter, we’ll occasionally send updates about new collections, special offers, and stories from Elvoura.
We use a double opt-in system, meaning you’ll receive an email to confirm your subscription.
You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

Legal basis: Article 6(1)(a) GDPR (consent).

7) Data Sharing with Service Providers

To fulfill your order efficiently, we share relevant data only with trusted partners:

  • Shipping partners (for delivery)

  • Payment processors (for transactions)

Each partner receives only the minimum data necessary to perform their service, under Article 6(1)(b) GDPR.

8) Product Review Requests

After your purchase, we may contact you once to ask for a product review — but only if you have given explicit consent (Article 6(1)(a) GDPR).
You can withdraw this consent at any time.

9) Social Media Plugins

Our website uses Facebook and Instagram plugins in privacy-enhanced mode.
When you click a plugin, data may be transferred to the respective platform.
For more details, please refer to:

10) Online Marketing

We use marketing tools to make your experience relevant and personalized:

  • Google Ads Conversion Tracking — measures the effectiveness of our campaigns.

  • Google DoubleClick — displays relevant ads based on your browsing behavior.

These tools operate under Article 6(1)(a) GDPR (consent).
You can withdraw consent or adjust preferences in your browser’s cookie settings.

11) Analytics and Performance

We use Google Analytics to understand how visitors interact with our website.
All data is anonymized where possible and used solely to improve performance and user experience.
Legal basis: Article 6(1)(f) GDPR (legitimate interest).
You can opt out via Google’s settings.

12) Retargeting

We use Meta (Facebook) Pixel to understand how visitors engage with our ads and optimize campaigns.
Processing occurs only with your explicit consent (Article 6(1)(a) GDPR).

13) Your Data Rights

Under the GDPR, you have the right to:

  • Access your data (Article 15)

  • Correct inaccurate data (Article 16)

  • Request deletion (Article 17)

  • Restrict processing (Article 18)

  • Data portability (Article 20)

  • Withdraw consent at any time (Article 7(3))

  • Lodge a complaint with your local data protection authority (Article 77)

If you wish to exercise any of these rights, contact us at info@el-voura.com.

14) Data Retention

We retain personal data only as long as necessary for the purpose for which it was collected or as required by law.
After this period, all personal data will be securely deleted or anonymized.

15) Changes to This Policy

We may occasionally update this Privacy Policy to reflect new legal requirements or improvements in our practices.
The latest version will always be available on this page, with the date of the last update indicated below.

Last updated: October 2025

16) Questions

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
📩 info@el-voura.com

💫 Elvoura – Confidence starts with comfort.